Exim Bank Comoros · Inbound 360
Poste superviseur
Voix IA · prête
Sign inLive Operations Cockpit
Contact Center · Business Intelligence
· Exim Bank Comoros
1 degraded
5 open calls
5/6 on duty
Calls Today
0
live
MTD
100
Aug
YTD
100
2026
Open Calls
5
in queue
FCR Global
70%
1st contact
Human Handoff
9%
9 calls
Call Volume · 14 days
Daily inbound volume with FCR overlay
Trend
Intent Mix
Top reasons customers call
Agent Performance · FCR by AI Agent
First Contact Resolution rate per AI squad member
Today · Hourly load
Calls by hour of day
AI Agent scoreboard
| Agent | Calls | FCR | AHT | Sentiment |
|---|---|---|---|---|
| Ibrahim | 17 | 71% | 6m 20s | 0.61 |
| Nadjma | 17 | 71% | 6m 57s | 0.64 |
| Saïd | 17 | 71% | 7m 34s | 0.66 |
| Youssouf | 17 | 65% | 8m 11s | 0.65 |
| Fatima | 16 | 75% | 5m 57s | 0.64 |
| Zainaba | 16 | 69% | 8m 46s | 0.66 |
Language mix
Français25 · 25%
العربية25 · 25%
Shikomori25 · 25%
English25 · 25%
Avg Sentiment
0.65
/ 1.00
Avg Handle Time
7m 18s
Telephony Infrastructure
SIP trunks · PBX · Gateway health
Attention
SIP Trunk · Primary
● Healthy
42ms
Load
92%
SIP Trunk · Backup
● Healthy
58ms
Load
12%
PBX Cluster
● Healthy
8ms
Load
68%
Voice AI Gateway
● Healthy
120ms
Load
74%
CRM Sync (T24)
● Healthy
210ms
Load
55%
Recording Storage
▲ Degraded
890ms
Load
88%
Human Agents · On Duty
Escalation team roster · live
5 / 6
AS
Amina Said
Team Lead
available
KB
Kassim Bacar
Senior CSR
on-call
Queue: 2
HA
Halima Ali
CSR · Loans
available
OY
Omar Youssouf
CSR · Cards
on-call
Queue: 1
RM
Rafia Mohamed
CSR · Digital
break
NC
Nassur Combo
CSR
available